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1. Oven Cleaning - The price quoted for our eco oven cleaning service covers costs for the operative attending a customers premises, inspection and testing of appliances before commencing cleaning. The price also includes labour charges, cleaning materials and solutions for cleaning purposes.
   If upon inspection of appliances a fault or damage is discovered, this is will be pointed out and where appropriate a customer may be requested to sign a disclaimer or be advised on a remedy, repair or need for spare parts before cleaning commences. Any additional work is then charged in addition to the cleaning booked.
    

2. Guarantee - All spare parts supplied by GS Appliance Ltd come with the manufacturer’s guarantee. All cleaning services are fully insured and guaranteed.
    

3. Booking Confirmation - We will always aim to arrange an appointment to suit customers stipulated preferred times and dates. Appointments are secured once confirmation of preferred appointment has been supplied to the customer.
    

4. Accessibility - If an appliance to be cleaned is built into a unit or fitted between units, it cannot be removed by an operative for cleaning purposes.  If an oven is a stand-alone unit it also cannot be 'pulled out' to be cleaned. This is for customers and operatives safety therefore please refrain from requesting the operative to facilitate moving of such appliances. Only internal parts from the appliance, such as stainless steel, racking, shelving, side plates, top plates, oven bulbs covers can be removed to enable access to internal areas of an appliance for cleaning. Mechanical or electrical components will not be removed whilst cleaning.
    

5. Appliance Conditions - When booking, please ensure ovens, hobs, extractor hoods, or microwaves are in working order, can be switched on, and are located in a domestic kitchen unless otherwise advised.
    

6. Water Requirements - We require access to hot water. Please ensure sinks are clear or provide a kettle if hot running water is unavailable.
    

7. Cancellations and No-Shows
   Cancellations or postponements less than 24 hours before the appointment may incur a £49 missed appointment fee.
   
   If you fail to be present or provide access at the scheduled time, our operatives will wait 15 minutes. Without prior notice, a no-show fee equal to 100% of the booked work will apply.
   
   After three consecutive cancellations or postponements, GS Appliance Ltd reserves the right to decline future bookings.
    

8. Non Attendance - GS Appliance LTD will not be liable for any delay to or cancellation of the booking caused by circumstances beyond our control (including but not limited to fire, flood, strike, exceptional traffic circumstances, lack of adequate power or breakage or failure of machinery or apparatus).
    

9. Unforeseen Circumstances -
   We are not liable for delays or cancellations due to events beyond our control (e.g., fire, flood, strikes, severe traffic, power failures). In such cases, we will attempt to reschedule at a mutually convenient time. If we fail to deliver a service due to reasons within our control, our liability is limited to providing the service at no extra charge.
    

10. Upon Completion -
    Please inspect the work once finished. If there are any concerns, notify your technician immediately for resolution. If you are not present, report issues to our office within 24 hours.
     

11. Notice of Dispute - Any complaints of dissatisfaction or breakages, etc. must be reported no more than 72 hours following your appointment and we will not accept liability for except in unusual circumstances, although we will still endeavour to help you resolve the issue any additional costs may be your responsibility.
     

12. Payment - Payment for all works carried out is made payable on the day upon completion of the clean/works. Payment is not normally taken before hand, unless booking a gift voucher, ordering a spare part or in circumstance where the customer will not be available at the property on completion of the clean/works to make payment.  In such cases card payment is taken upon booking of services.
     

13. Parts - If 'standard' spares are required, such as bulbs, door or glass seals and gaskets, these are carried by operatives and can be supplied and fitted by the operative on the day of cleaning.
     

14. Replacement Parts - Spares not carried by the operative as standard, can be ordered.  Spare parts ordered by us directly from the manufacturer is entirely dependent upon the customer supplying correct part, model or serial numbers as requested.  Although we aim to provide spares and parts within 72 hours, manufacturers and other third party suppliers may vary in their delivery scope. We will always endeavour to provide accurate information and status reports regarding delivery time to customers.
     

15. Appliance Technician - Please note an operative attending an appointment to clean an oven/appliance will NOT be able to repair or fit a gas appliance or gas components, as our operatives are NOT qualified or registered to carry out such work. We would always recommend you ensure use of a  fully qualified gas safe engineer for such works to be carried out.  We can however, supply gas appliance/spares/parts and arrange for an appropriate professional to attend on a separate occasion.
     

16. Parking
    Customers are responsible for providing any necessary parking permits or vouchers for our operatives.
     

17. Marketing Consent
    By using our services, you agree to GS Oven Cleaning using your details for marketing purposes and to provide services/products to you or your organization.